Since migrating to the UK from Australia in 2002, I have worked in a number
of corporate roles, most in companies that outsource public-sector functions.    It was this background that let me see how unprofessional the care industry  was, and how ripe for someone to apply a real committment to quality, with serious business improvement tecniques.  I don't think I have seen any other agency really listen to its clients and their families, and apply technology, management commitment and culture to achieve what they are really asking for.  This is what Nicky and I wanted to do when we set up Nobilis in 2008.  It has been a real pleasure to put together a great team, and liberate them from   the "norms" of the rest of the industry, to allow them real freedom to deliver    the type of care we would want for our own relatives!

 

In fact, many of our own staff really have asks for us to provide support to  

 their relatives which is a great endorsement we are doing something right!

 

Having just returned from maternity leave having had daughter number 3,
I am delighted to be back at work and working on differentiating Nobilis in the marketplace through clear marketing and new business development. 

 

I used to look after recruitment as it was really important to me to meet every potential support worker who wished to work for Nobilis…I have had to leave this in the capable hands of the team as I am only in two days a week and it is a full time job recruiting capable and dependable support workers!

Selina joined Nobilis initially as a Support Worker in July 2009.  Having graduated with an Accounting and Finance degree in 2005, Selina went on to travel round the world for 4 months and subsequently went on to work in the travel industry for 3 years.  Selina’s most recent role before joining Nobilis was working as an Analyst for B&Q.

 

Selina was invaluable in the community but following a horse riding accident, Selina was brought into the office side of the business and excelled.  She helped set up and head the Customer Service team, ensuring we excelled in our responsiveness to both support workers and client. She takes pride in ensuring the highest quality of care is given to all our clients in that area and she in turn supports, develops and schedules the support workers providing this high level of care.

 

As a Care Consultant Tina deals with all rostering and scheduling issues.

Tina has 16 years experience and has worked in the community herself for 8 years with the elderly and palliative care clients.  She is NVQ3 trained and has VRQ level 3 achieved in Dementia, Palliative Care, Equality and Diversity.

Tina thrives in this customer service role and her listening skills, her ability to empathize with clients and carers and above all her sense of humor goes a long way in dealing with difficult situations when dealing with sickness and the need to cover care at short notice.  Having  domiciliary care experience has given Tina a good understanding of what it’s like working in the community and this allows her to support the staff and make them feel valued as well as being able to uphold and  the standards we expect in communicating with our staff and clients.

Sarah joined Nobilis in November 2010 after serving 6 years as a Community Carer for Scottish Borders Council. Sarah brings a wealth of knowledge to Nobilis through her time of caring with clients with specialist needs.

 

Sarah has worked within the community over the last year for Nobilis, and we are delighted to bring her field knowledge and experience central to head office our operations, Sarah has excellent communication skills and has the ability to understand all clients of our clients needs.

 

Sarah’s role is a customer service role, dealing with client and carer questions and queries, and will also coordinate all sickness and rostering issues for the current care week.

 

Prior to working for Nobilis Val worked for Prysmian Cables as a HR Payroll Officer for 9 years.  Val decided to join Nobilis back in 2009 as it allowed her to combiner her previous work experience and because she has a lot of compassion and empathy for what the company represents.  Valerie’s mum is in a nursing home due to several illnesses and is well looked after by a team of nurses and carers.  She also has some very close friends who have children with learning disabilities, so understands the importance of good community support.

 

Valerie is now responsible for all accounting and finance duties within Nobilis including payroll.  Therefore making sure all our carers are paid accurately and on time, and making sure all our clients and suppliers invoices are dealt with accurately and on time.

Jennifer has a background in business management and has experience within the HR and Healthcare sector.  She takes pride in making a difference to her clients and their families, understanding their needs and ensuring the most up-to-date information is readily available, allowing them to make truly informed decisions. 

 

Developing long term relationships with professional referral partners is
of the utmost importance to Jennifer and again reinforces the quality service and advisory network that is available to Nobilis clients, families and friends.

Jennifer is very family orientated, married with one daughter, and has first hand experience of supporting a close family member through ill-health.