Case Studies
*The client and family member names have been changed for privacy.
Reassurance and support for the family
Dorothy * is a 78 year old lady who lives alone in the house she has lived in for 45 years. She has no medical condition but was getting less mobile and found it difficult to get herself washed and dressed in the morning as well as she used to.
Dorothy’s daughter Hazel * was worried about her Mum. Dorothy’s neighbour used to drop in every other day but her health was deteriorating too. Unfortunately Hazel lives over an hour away so helping her Mum first thing in the morning and juggling her own young family was a struggle.
Hazel was recommended to Nobilis by Dorothy’s neighbour who had seen our Support Workers out and about in the area. Hazel viewed our website and called. During that initial call we talked through what concerns Hazel had about her Mum and we discussed areas we could help.
The Team manager went out to meet Dorothy, Hazel and her other daughter Ruth*the following day. She carried out a full assessment and expanded on the initial call to discuss what specific support we could give to maintain Dorothy’s independence. It was agreed that we would help Dorothy get up, washed and dressed each morning and a cold lunch prepared each week day.
Dorothy was introduced to two Support Workers later that week who would provide her care on a regular basis. A third was introduced a month or so later when Dorothy was comfortable with having support workers care for her, this allowed continuity of staff to cover holidays and sickness.
The support Nobilis provided allowed Hazel, Ruth* and the neighbour to spend quality time with Dorothy as opposed to coming over to wash and dress her. Dorothy is also pleased as she like to entertain and not be looked after by her daughters.
The family were very happy with the care provided and didn’t hesitate to speak to us about increasing her care when she became more unsteady following a fall.
We now support Dorothy twice a day for an hour in the morning and an hour in the evening. Once a week we take her out to a garden centre, for a coffee or to the library depending on how she feels to ensure Dorothy has company every day.
A peaceful and compassionate end to life
George* was an 87 year old gentleman who lived with his 60 year old daughter Felicity* who was his main carer and had been for a number of years.
It was after a series of hospital stays and an on-going battle with prostate cancer that Nobilis was contacted by the local hospice to provide support and respite to Felicity in the care of her Father.
It was George’s wish that towards the end of his life, if at all possible, he wanted to remain in his own home. He wanted to be in his own bed and cared for by his daughter. Felicity had provided this care and support for so many years she was determined to keep him at home right to the very end. She was exhausted!
An experienced Nobilis Team Manager sat with Felicity and the hospice team to discuss how best to support Felicity in the care of her father and to ensure he stayed as comfortable as possible, pain free and fulfilling his wishes to stay at home.
Within hours Nobilis staff were there to give Felicity a well needed afternoon off before a more structured Care Plan was agreed and planned with other organisations such as the Macmillan Cancer Support nurses.
George was supported 3 times a day initially but this soon increased to 4 times a day and night support 4 times a week as his condition became worse. Felicity was by his side most of the time so it was as much about giving her support and the opportunity to rest as it was to support George.
The team of support workers were well trained in palliative care and were able to make the last few weeks of George’s life comfortable and loving. By supporting George to bathe, turn, eat and ensure medications were accurate and timely, it gave Felicity the opportunity to spend quality time with her father in his last few weeks.
George passed away peacefully and calmly with his daughter at his side.
Male support and much needed respite for the family
Jonathan* is a 9 year old boy with severe Autism and ADHD. He lives at home with his Mum and younger sister and attends a school which caters for his needs in the week. Jonathan has limited verbal communication but is extremely active and can become agitated if does not have the opportunity to expend some of his energy.
Mum copes really well in the week juggling a full-time job, looking after Jonathan’s sister and keeping Jonathan as active and engaged as possible but the weekends and holidays were becoming increasingly challenging.
The Children Services team called Nobilis to provide some weekend support and perhaps additional support over school holidays. It became clear during the assessment with the Social Worker, Jonathan and his Mum, that Jonathan would benefit greatly from interacting with a male support worker. Somebody who could take him out in the community and assist Jonathan to do the things he enjoyed doing: playing football, going on long walks in the forest to climb trees, motor track racing. This in no way suggested that female carers could not support Jonathan in these activities it was just that he had female teachers, lived with his Mum and sister so his interaction with a male role model was limited.
Nobilis provides Jonathan with four hours of support every other Saturday and additional support in place during school holidays. These four hours are invaluable to his Mum and allows her to spend some quality time with her daughter.
We introduced Tom* who is fantastic with our younger clients and who immediately built a great rapport with Jonathan. He works alternate weekends so we schedule his work rota so he is always available to support Jonathan as change unsettles him. In order to avoid distressing change to Jonathan in the event of sickness and Tom’s holidays, we also introduced Peter* who supports Jonathan along with Tom in the school holidays so that they can cover for each other.
Testimonials / Feedback
Ever four weeks we ask our clients to provide feedback on the support they are receiving, and on the performance of our care staff. This allows all of our staff to understand where they can improve, but it is also really nice to see how appreciated they are for their work. In addition to a "score" clients can comment on individual care colleague's and we have captured these to give you a feel for how well they are supporting our clients (obviously names removed for privacy)
-
Punctual and all (Carer) does for (Client) is brilliant
-
(Carer) is always a marvellous carer
-
(Carer) has been particularly helpful with our air pressure mattress which developed a fault. On her advice we now have a new one which (Client) now finds very comfortable
-
Punctual caring and always wanting to please. Lovely young lady
-
The best, goes out of her way to help.
-
Efficient gentle warm
-
OK with someone more experienced
-
A real help this weekend 21-22/05/2011 as mum is unwell.
-
Number 1.
-
Really pleasant
-
Great
-
Caring and knowledgeable.
-
Always cheerful and willing to get me involved with cooking my supper
-
(Carer) is a born carer.
-
Great, enjoyed our outings. (Carer) always fill in if I have no care for any reason
-
(Carer) has developed an excellent relationship with my mother able to get her to do things some of us can't! Thus improving her quality of life.
-
Only been coming a few weeks but (Client) has taken to her and she has learnt (Client)’s routine really quickly.
-
She is amazing and I could not do without her
-
Most helpful
-
All helpful.
-
Kind, always has time for me and good housework
-
Lovely lady, very pleasant. We have goo relationship.
-
Good memory, pleasant, willing, punctual.
-
More than excellent
-
Good in care and communication with people and care.
-
All helpful at all times.
-
What an asset to your company. I find her a really genuine good person - a natural carer.
-
(Carer) is an excellent carer and very helpful.
-
Very helpful and on time and a happy familiar face
-
One of the nicest people I have ever had. Always wanting to help in anyway and makes me feel comfortable with my care.
-
Easy to get on with.
-
A very caring person.
-
Lovely girl, natural carer
-
Brilliant, quick learner, so pleasant.
-
Such a nice person, good carer helped me so much with my trouble I had with my leg tube recently. Glad she was there at the time.
-
Lovely girl, inside as well, will be happy to see her back after holiday.
-
Brilliant!
-
(Carer) is by far the best you have. Only wish he could be here more often
-
(Carer)knows exactly what (Client)enjoys doing and had activities organised for him which was great!
-
I have found (Carer) really confident with (Client), (Client)is a very challenging child, I feel (Carer)has done (Client)the world of good, they have a good relationship and (Client)takes on board all (Carer)says and encourages. (Carer) is one of very few people I would leave Jaden with and feel 100% comfortable, (Carer) is a credit to Nobilis, thank you very much.
-
Always on time and helpful
-
Very good nursing care. Inventive with regards to resolving problems
-
Kind and lovely
-
Had only the once
-
Very considerate and kind
-
All carers are excellent. Office staff very efficient. Many thanks.
-
Consistently helpful.
-
Deserves a pay rise!
-
Excellent always 100%
-
He is very understanding
-
Punctual thoughtful, great
-
So helpful.
-
Very nice, friendly and hard working. We like her a lot.
-
Getting better all the time
-
Great lady
-
Nothing too much trouble
-
I can't believe she is so young and now so experienced. A really lovely person, inside and out.
-
Nothing is too much trouble for (Carer)!
-
Excellent carer, very efficient.
-
Could not ask for more from all of her carers.
-
Caring, reliable, works well as a support to another team member.
-
Observant, cheerful, helpful. Leader.
-
I think she is a credit to your company - the best!
-
Very accommodating when changes are made at short notice.
-
Very professional care
-
Also very nice person, excellent carer very experienced, very caring and enjoy going out with her.
-
Excellent - first class.
-
Can't fault (Carer), knows (Client)’s habits and routine inside out.
-
Most friendly and always willing to go the extra mile.
-
Amazed (Carer) came when it snowed!
-
(Carer)works very well with (Client)and deals with his behaviours well
-
Happily goes the 'extra mile' with kindness.
-
Good and always generous
-
A pleasure to have in the house
-
Lovely girl, a natural carer, still to catch up on (Carer)for the cleaning!
-
New carer but liked her straightaway. Very experienced and a nice person.
-
(Carer) our carer is always trying to do little things to help me when I get home from work. She is a warm and wonderful person who would do anything for us. I could not ask for a better carer
-
I find (Carer) helpful.
-
(Carer) built up a very good rapport very quickly and gets on very well with him.
-
I wouldn't have care sometimes if not for her
-
Very helpful and understanding
-
Very patient
-
(Carer)is my favourite! Very patient and understanding
-
Works above and beyond the call of duty.
-
Very friendly and helpful.
-
Very adaptable and approachable
-
A true carer, one of the best
-
(Carer) is excellent, always busy and very friendly. I would not want anyone else.
-
Excellent person in all aspects. Bubbly
-
(Carer)is just wonderful
-
Excellent carer
-
Motivates to do things - very important
-
Good initiative and helpful
-
So dependable
-
Extremely interactive with my child
-
Always polite, diligent and accommodating. Well suited to our sons needs and a real friend
-
Fabulous, works hard but when she comes to me at 8.00pm still has a smile. Makes sure I am comfortable.
-
Super lady.
-
Very helpful
-
An asset to your company
-
Excellent attitude
-
Fantastic worker, caring insightful and committed to (Client)
-
Very caring
-
Very kind and caring
-
Caring and friendly
-
Punctual, caring, kind.
-
Always punctual, kind caring and happy. A lovely lady.
-
Lovely person, great fun, tries to talk me over my pain in the hoist.
-
Great.
-
(Client) truly appreciates and enjoys (Carer).
-
Very nice, caring person, very experienced.
-
Good relationship.
-
Although we have not been using Nobilis for long, we are pleased so far
-
(Client) does enjoy (Carer)’s visits.
-
Obliging
-
Very considerate and gentle
-
I am very happy with him.
-
Always helpful and easy to get along with.
-
Has a good relationship with my wife.
-
I like (Carer) very much. Reminds me a little bit like (Carer). She is an excellent carer.
-
Excellent, what can I say about her she just gets it! Also an asset to you, really nice person. Like her very much.
-
(Carer) is a very caring person who quite obviously loves caring for (Client).
-
Beyond the call of duty you are lucky to have her working for you!
-
Cheerful, able and very helpful.
-
Good humoured, kind understanding with Joan
-
Willing to help with all household tasks
-
(Carer) gets on well with (Client), being young and lots in common. Music girls things, nail varnish
-
Vary caring
-
Excellent attitude
-
Kind, gentle good humoured and understanding
-
Caring
-
Our daughter is very happy with her carers
-
First visit seems nice
-
I am very pleased with (Carer).
-
Very kind and reliable. She makes a big difference for me. Thank you very much.
-
Professional, observant, intelligent, reliable.
-
Always punctual caring and fabulous
-
Good - attitude to the care of people.
-
Always helpful
-
Gold star
-
Professional, observant, clearly enjoys old people and is very good with dad.
-
A really caring person
-
Very pleasant
-
Always nice to see (Carer) and have a chat about (Client). Always understands why (Client)is awkward with different things she does
-
Very good carer, helped me on Saturday on her day off
-
Has a good attitude towards (Client). (Client) gets on well with (Carer). They go shopping and play and talk about self care aspects. Dog walking too!
-
Good rapport - makes him laugh.
-
So professional in her work. Has compassion. A really nice person.
-
Hard worker
-
Very punctual and very caring. (Client) looks forward to seeing (Carer).
-
(Carer) listens and is willing to have a go with (Client)
-
Always punctual and caring, kind, lovely person.
-
She always is helpful.
-
Has looked after (Client) very well
-
Prompt and reliable
-
Very caring, confident person
-
Such a nice person, quick learner.
-
Happily goes the 'extra mile'.
-
(Carer) is very nice
-
Very good nice person
-
Very nice, pleasant and efficient.
-
Professional and caring. A leader.
-
A dedicated carer
-
There's only one (Carer)!.
-
Lovely, fun but very experienced.
-
Lovely, lovely girl. So young but nothing phases her. A natural carer in the making.
-
Quite happy with (Carer), always helpful.
-
They work well together and (Client) loves them.
-
Great lady. Very, Very helpful
-
Understands us and goes the extra mile
-
Good all round support
-
Worth his weight in gold
-
Observant